1. Why has HEINEKEN Malaysia created this campaign?
Many of our favourite bars and pubs are struggling. Since the MCO, most have had to shut their doors and have seen their income drop to zero. Without help, they may never reopen.
Raise Our Bars has been created as a way to support them through this tough time.
It brings together hundreds of bars and pubs across the country, with a centralised system allowing you to buy a voucher for a beer, stout, or cider from your favourite bar or pub, to be redeemed after the MCO is lifted. 100% of the voucher purchase value will go directly to the bar, to help them stay afloat. Even better, when you redeem your voucher, HEINEKEN Malaysia will give you an extra one for free to thank you for your support.
2. How does it work?
Select a state to view all participating bars and pubs, or choose by brand. Choose your outlet, and purchase up to three vouchers for any combination of Heineken®, Guinness, Tiger, or Apple Fox, available in bottle or draught.
You’ll receive your vouchers via email. Once the MCO is lifted, show your voucher to the bar you’ve purchased it from to redeem. You’ll receive an extra beer, stout, or cider from HEINEKEN Malaysia as a way of saying thanks. So, if you’ve purchased a voucher for a glass of Heineken®, you’ll get two glasses when you redeem – at no extra cost.
3. How does this help bars and pubs?
Raise Our Bars helps in two ways – firstly, it provides a platform that bars and pubs can join at no cost, which will help them with generating income during these tough times. 100% of the voucher purchase money will go directly to the bar or pub you’ve selected, giving them a vital injection of cash to help pay rent, wages, and other ongoing costs.
Secondly, it will help bars to bring in customers after the MCO is lifted, kickstarting their businesses once again.
4. How is HEINEKEN Malaysia contributing to Raise Our Bars?
In addition to creating the platform, HEINEKEN Malaysia will ‘double up’ your voucher purchase – so when you purchase one drink, you will receive two. The second drink will be provided free of charge to the outlet by HEINEKEN Malaysia.
5. What payment methods are available?
Payment can be made using Visa or Mastercard credit or debit cards, or via bank transfer through FPX.
6. Can I get a physical voucher?
Vouchers will be sent as a PDF file via email. This can be shown to the participating outlet on your phone, but you may print it out if you wish. We will not be issuing any physical vouchers directly.
7. When will I receive my voucher?
You will receive your voucher via email within three working days of purchase.
8. I haven’t received my voucher, what’s going on?
If you still haven’t received your voucher within three working days from your purchase, check your spam folder. If it’s still not there, contact us at email@example.com or 011 – 6422 0291 and we will help.
9. Why can I only buy three vouchers?
Vouchers are limited to three per person to ensure that as many people as possible get the chance to help out their favourite bar or pub.
10. Are there any other limitations to voucher purchases?
There is a limit of 100 vouchers, per outlet. This is to make sure that the funding put up by HEINEKEN Malaysia is spread as equally as possible to all participating bars and pubs.
11. Are vouchers transferable?
Yes. Vouchers may be used by anyone who has the link. However, each voucher can only be used once, and purchases are limited to three per person.
12. Can I exchange my vouchers for cash, or use them for any other purchase from the outlet?
No. Vouchers are not exchangeable for cash or any other purchase.
13. Can I buy a voucher for one product (e.g. Heineken®) and choose another product (e.g. Guinness) for my free drink?
No. Your additional free drink will be the same as the one you have purchased. However, you can purchase up to three vouchers in any combination of products.
14. My favourite bar is out of stock on my favourite beer, stout, or cider. What should I do?
If your favourite bar has sold out of vouchers for your selected drink, consider trying something new and choosing a voucher for another product. Alternatively, you can choose another bar nearby that could use your support.
15. How are bars and pubs selected to participate?
We have reached out to all bars and pubs across Malaysia which sell our products, and have invited them to join. To date, more than 750 bars and pubs have signed up.
16. My favourite bar isn’t there. How can they be included?
If your favourite bar serves Heineken®, Guinness, Tiger or Apple Fox, they have already been approached to join. If you can’t find them on our list, you could try contacting them directly and asking if they want to be a part of the program. If not, please do consider supporting another nearby bar which has signed up.
17. What happens if the bar I purchased a voucher for does not reopen?
In the unfortunate event that the outlet you have chosen to help does not reopen after the MCO, contact us at firstname.lastname@example.org or 011 – 6422 0291 and we will make a full refund of your purchase.
18. Can I cancel my purchase?
No. Purchases made are non-refundable, save for purchases made for outlets which do not reopen after the MCO.
19. Are my transactions safe and secure?
Yes, we have created a highly secure platform for our community. Your personal details, including credit card details, are kept safe and connection to the server is encrypted to enhance security and avoid misuse of your personal details.
20. What is the duration of the campaign?
The campaign will run from 05/05/2020 until 31/07/2020, or until all vouchers have been sold.
21. When can I redeem the vouchers at the outlets?
Vouchers are valid for redemption at the outlet stated in your vouchers from 11th May 2020 until 31st August 2020. Provided the outlet is permitted to open under CMCO guidelines.
22. What if the outlet that I bought a voucher from closes down?
Heineken Malaysia will redirect you to a nearby outlet to the one on your voucher. You will be notified via email.
23. What if the outlet that I bought voucher from do not open in the next one month?
Heineken Malaysia will check outlet opening status on daily basis and if the outlet does not open within 2 weeks from the start of the redemption period, Heineken Malaysia will redirect you to a nearby outlet to the one on your voucher. You will be notified via email.
Products available includes Heineken draught 330ml, Heineken bottle 325ml, Tiger draught 330ml, Tiger bottle 325ml, Guinness draught 330ml, Guinness bottle 325ml, Apple Fox draught 330ml or Apple Fox bottle 325ml. Vouchers that you purchased will state the product for you to redeem.
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